IT Service Management
IT Service Management (ITSM) is a discipline for managing information technology (IT) systems, philosophically centered on the customer's perspective of IT's contribution to the business. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction.(source - Wikipedia)
IT Service Management Whitepapers
Cloudy with a Chance of Configuration Management
Optimizing IT with Business Process Management (BPM)
